In April 2013, Eyeglasses.com opened its first retail store, with a store address location in downtown Westport, CT. Their goal is to offer the best possible service for people's vision needs. Their approach is to provide customers with an extensive assortment of the best frames and lenses at competitive prices. Most people choose Eyeglasses.com because they satisfy their customers with their needs. For example, they can search through their 250,000-frame virtual inventory to find the exact frame or similar frames. Also, they can then ship them to the store so customers can then try them on before purchasing. Their customer reviews are mostly positive; many of them have praised their customer service & build-in quality.