Effective date: 13th August 2025
Who we are
Love Cashback (“we”, “us”, “our”) operates a coupons and cashback platform that helps members earn rewards on qualifying purchases. This Privacy Policy explains how we handle personal information of US residents in accordance with applicable state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and similar laws in other states.
How to contact us
Email: [email protected]
Privacy inquiries: [email protected]
What this policy covers
This policy explains what personal information we collect, how and why we use it, who we share it with, how long we keep it, and your rights under applicable US state privacy laws.
Data we collect
- Account data – name, email address, password hash, country/region, marketing preferences.
- Cashback & transaction data – click-throughs, retailer visited, timestamp, device/user agent, order ID, basket value, currency, items (where the network/retailer provides), status (pending/confirmed/paid/declined), and withdrawal history.
- Bank payout details (US) – account name, account number, routing number, address line 1, city, state, zip code, and country (only when you request a bank transfer payout via our payment provider).
- PayPal payout details – PayPal account email address (stored securely using AES-256 encryption).
- Technical data – IP address, device identifiers, approximate location from IP, logs and diagnostics.
- Cookie & tracking identifiers – first/third-party cookies, pixels, and affiliate network IDs used to attribute sales and prevent fraud.
- Support data – messages, attachments, claim evidence for missing cashback, and call/chat metadata.
Payout details (Bank Transfer & PayPal)
When you request a payout, you can choose between bank transfer (via our payment provider) and PayPal. The way we handle your details depends on the payout method:
Bank transfer (via payment provider)
- We collect your account name, account number, routing number, address line 1, city, state, zip code, and country.
- These details are sent securely via HTTPS to our payment provider and are not stored in our systems.
- Our payment provider stores and processes these details in accordance with their privacy policy.
- When displayed in your account, they are retrieved in real-time from the payment provider and masked to hide sensitive parts.
- We store only a unique recipient ID to facilitate future payouts.
PayPal
- We collect your PayPal account email address.
- This email address is stored securely in our database using AES-256 encryption.
- We use it only to send your payouts to PayPal and do not share it with third parties other than PayPal.
Cookies and affiliate tracking
We and our partners use cookies and similar technologies to attribute sales and ensure cashback can be awarded. Some cookies are strictly necessary (e.g., to maintain session state or store your click ID). Others are for analytics or marketing and can be controlled in your browser or our preferences center.
Who we share data with
- Retailers & affiliate networks to validate transactions and confirm commission.
- Payment providers for withdrawals (e.g., our payment provider, PayPal).
- Service providers (hosting, analytics, fraud tools, customer support platforms) under contract.
- Authorities where required by law or to enforce our rights.
International transfers
Where data is transferred outside the United States, we use appropriate safeguards and apply technical and organizational measures to protect it.
Retention
Account and transaction records are typically kept for the life of your account and for up to six years after closure for tax/audit compliance, fraud prevention, and dispute resolution, unless a longer period is required by law.
Your rights (US)
Depending on your state of residence, you may have the right to:
- Request access to the personal information we hold about you.
- Request deletion of your personal information.
- Request correction of inaccurate personal information.
- Opt out of the sale or sharing of your personal information (we do not sell your data).
- Limit the use and disclosure of sensitive personal information.
- Receive a copy of your personal information in a portable format.
To exercise your rights, please contact us using the details above. We will verify your request as required by law before responding.
Children
Our services are not intended for anyone under the age of 18 years old. We do not knowingly collect data from children. If you believe a child has provided data, contact us to delete it.
Security
We use appropriate technical and organizational measures (including encryption in transit, AES-256 encryption for stored sensitive data, access controls, logging, network security, and regular reviews) to protect your data.
Changes to this policy
We may update this policy from time to time. We will post changes here and update the effective date.