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Privacy Policy

Love Cashback United States

Effective date: 4th March 2026

Who we are

Love Cashback (“we”, “us”, “our”) operates a coupons and cashback platform that helps members earn rewards on qualifying purchases. This Privacy Policy explains how we handle personal information of US residents in accordance with applicable state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and similar laws in other states.

How to contact us

Email: [email protected]

Privacy inquiries: [email protected].

What this policy covers

This policy explains what personal information we collect, how and why we use it, who we share it with, how long we keep it, and your rights under applicable US state privacy laws.

Data we collect

  • Account data – name, email address, password hash, country/region, marketing preferences.
  • Cashback & transaction data – click-throughs, retailer visited, timestamp, device/user agent, order ID, basket value, currency, items (where the network/retailer provides), status (pending/confirmed/paid/declined), and withdrawal history.
  • Bank payout details (US) – account name, account number, routing number, address line 1, city, state, zip code, and country (only when you request a bank transfer payout via our payment provider).
  • PayPal payout details – PayPal account email address (stored securely using AES-256 encryption).
  • Technical data – IP address, device identifiers, approximate location from IP, logs and diagnostics.
  • Cookie & tracking identifiers – first/third-party cookies, pixels, and affiliate network IDs used to attribute sales and prevent fraud.
  • Support data – messages, attachments, claim evidence for missing cashback, and call/chat metadata.

Payout details (Bank Transfer & PayPal)

When you request a payout, you can choose between bank transfer (via our payment provider) and PayPal. The way we handle your details depends on the payout method:

Bank transfer (via payment provider)

  • We collect your account name, account number, routing number, address line 1, city, state, zip code, and country.
  • These details are sent securely via HTTPS to our payment provider and are not stored in our systems.
  • Our payment provider stores and processes these details in accordance with their privacy policy.
  • When displayed in your account, they are retrieved in real-time from the payment provider and masked to hide sensitive parts.
  • We store only a unique recipient ID to facilitate future payouts.

PayPal

  • We collect your PayPal account email address.
  • This email address is stored securely in our database using AES-256 encryption.
  • We use it only to send your payouts to PayPal and do not share it with third parties other than PayPal.

Cookies and affiliate tracking

We and our partners use cookies and similar technologies to attribute sales and ensure cashback can be awarded. Some cookies are strictly necessary (e.g., to maintain session state or store your click ID). Others are for analytics or marketing and can be controlled in your browser or our preferences center.

Balance Boosters (third-party lead offers)

Our Balance Boosters feature connects you with promotional offers from independent third-party companies ("Booster Partners"). When you activate a Balance Booster, you are redirected to the Booster Partner’s website where you may be asked to register, request a quote, or provide personal information directly to them.

Important: Any personal data you submit to a Booster Partner is collected and processed by that Booster Partner, not by us. Their privacy policy and terms govern how your data is handled, stored, shared, and used. We strongly recommend reading the Booster Partner’s privacy policy before providing any personal information.

What we receive from Booster Partners:

  • Completion confirmation – we are notified whether the required action (e.g., registration, quote request) was completed so we can credit your cashback reward.
  • Transaction reference – a reference ID for tracking and dispute resolution purposes.

We do not receive the personal data you submitted to the Booster Partner (such as your responses to their forms, financial details, or any other information you provided on their site). We have no control over and accept no responsibility for how Booster Partners process your data.

Who we share data with

  • Retailers & affiliate networks to validate transactions and confirm commission.
  • Payment providers for withdrawals (e.g., our payment provider, PayPal).
  • Service providers (hosting, analytics, fraud tools, customer support platforms) under contract.
  • Authorities where required by law or to enforce our rights.

International transfers

Where data is transferred outside the United States, we use appropriate safeguards and apply technical and organizational measures to protect it.

Retention

Account and transaction records are typically kept for the life of your account and for up to six years after closure for tax/audit compliance, fraud prevention, and dispute resolution, unless a longer period is required by law.

Your rights (US)

Depending on your state of residence, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request deletion of your personal information.
  • Request correction of inaccurate personal information.
  • Opt out of the sale or sharing of your personal information (we do not sell your data).
  • Limit the use and disclosure of sensitive personal information.
  • Receive a copy of your personal information in a portable format.

To exercise your rights, please contact us using the details above. We will verify your request as required by law before responding.

Children

Our services are not intended for anyone under the age of 18 years old. We do not knowingly collect data from children. If you believe a child has provided data, contact us to delete it.

Security

We use appropriate technical and organizational measures (including encryption in transit, AES-256 encryption for stored sensitive data, access controls, logging, network security, and regular reviews) to protect your data.

Browser extension

We offer the Love Cashback browser extension for Google Chrome. The extension detects when you visit a cashback-eligible store and lets you activate cashback with one click. In addition to the data described above, the extension processes the following:

  • Authentication token – when you sign in via the extension, an API token is stored locally in your browser (using Chrome's storage API) to keep you signed in. No passwords are handled by the extension.
  • Tab URL matching – the extension reads the URL of your active browser tab to check whether the website you are visiting is a cashback-eligible store. URLs are compared in-memory against a locally cached list of stores and are not recorded, stored, or transmitted.
  • Cached store data – a list of participating store domains is cached locally in your browser and refreshed periodically. This data contains no personal information.
  • Profile display – your first name and cashback balance are fetched from the Love Cashback API and displayed within the extension popup. No additional personal data is collected beyond what is already held by the platform.

All extension code runs locally in your browser. No browsing history, page content, or personal information is collected or transmitted by the extension beyond the authenticated API requests described in this policy. You can remove the extension and its locally stored data at any time via your browser settings.

Changes to this policy

We may update this policy from time to time. We will post changes here and update the effective date.